When you add or remove members on a group subscription, We Are Voice adjusts your billing to reflect the change. The resulting invoice can look unfamiliar — this article explains what each line means.
Why the invoice has two lines for the same period
When your member count changes mid-period, the billing system recalculates your subscription from the change date to the end of the current period. This produces two offsetting line items:
| Line | What it means |
|---|---|
| Remaining time for N × [plan] (positive amount) | The prorated charge for the new member count, covering the time left in the period |
| Unused time for N × [plan] (negative amount) | A credit reversing the already-paid amount for the previous member count for that same period |
The net of these two lines is what you actually owe for the change — in most cases, just the prorated cost of the difference in seats.
Example: increasing from 11 to 12 members
Imagine your group grows from 11 to 12 members partway through a billing period. Your invoice will show:
| Description | Amount |
|---|---|
| Remaining time for 12 × [plan] | +764.80 kr |
| Unused time for 11 × [plan] | −704.50 kr |
| Subtotal | 60.30 kr |
The system charges you for 12 seats going forward, then immediately credits back what you had already paid for 11 seats over the same remaining period. The net amount — 60.30 kr in this example — is the prorated cost of the one additional seat.
How account credit is applied
If your account has a balance from a previous credit (for example, from removing members earlier), that credit is applied to the invoice automatically before your payment method is charged.
| Invoice row | What it means |
|---|---|
| Total | The full amount due for this adjustment |
| Applied balance | Account credit used to pay part of the total |
| Amount paid | The remainder charged to your default payment method |
| Amount remaining | Always 0.00 kr once the invoice is settled |
Using the same example above, if the account held a 28.92 kr credit:
- Total: 60.30 kr
- Applied balance: −28.92 kr
- Charged to payment method: 31.38 kr