Group subscriptions in We Are Voice are available on a monthly or 6-month plan, with no binding period on either. This article explains how charges are calculated, when you are invoiced, and how your bill adjusts when your member count changes.
Billing plans
| Plan | Billing frequency | Additions charged | Removals credited | Commitment |
|---|---|---|---|---|
| Monthly | Every 30 days | Every 30 days | Every 30 days | None — cancel any time |
| 6-month | Every 6 months | Every 30 days | As account credit | None — cancel any time |
You can switch between plans from the group's Settings tab.
Minimum charge for 10 members
When you start a group subscription, you are charged for a minimum of 10 member seats, even if your group currently has fewer than 10 active members. This minimum applies every billing period.
How member changes affect your bill
The rules for adding and removing members differ between plans.
Monthly plan
At the end of each 30-day period, the system calculates the average number of members across all days in that period and uses that figure to determine your charge.
- Adding members increases your average, raising the charge for that period.
- Removing members decreases your average, lowering the charge for that period.
This gives you the most transparent and fair pricing — you only pay for the time each member was actually active.
> Example: Your group has 12 members for the first 15 days, then you add 4 more for the remaining 15 days. Your average for the period is 14 members, so you are billed for 14 seats.
6-month plan
When you subscribe on the 6-month plan, you are charged for the total number of members at the time of sign-up.
- Removing members during the period: the remaining prepaid amount for those seats is added as a credit to your account. No refund is issued — the credit stays on your account for future charges.
- Adding members during the period: new member charges are calculated every 30 days. Any existing account credit is applied first; only the remaining amount is charged to your default payment method.
Invoice at cancellation
When you cancel your group subscription, a final invoice is issued covering the current period up to the cancellation date. Once settled, no further charges are made.
Your group data — playlists, repertoire, member history — is retained after cancellation so you can reactivate without losing anything.
Viewing your invoices
All invoices are available in the group's Settings tab, where you can download PDF copies for accounting purposes.
If an invoice shows an unexpected amount, check the line items for a breakdown of the average member count and any period-end adjustments.