> Web only: Invoice and billing management is done in the web app.
Invoices for group subscriptions are sent by email to the group's verified contact address. This article answers the most common billing questions from group administrators.
Invoice sent to the wrong email address
Invoices go to the email address set as Contact email in your group settings — not necessarily the personal email of the administrator who bought the subscription.
To update where invoices are sent:
- Sign in at https://web.wearevoice.se.
- Open your group in My library.
- Go to the Subscriptions tab.
- Click Change billing details or Add billing details.
- Update the email address in the billing details and save.
> Note: The contact email must be verified before billing details can be edited. If it is not yet verified, you will be prompted to verify it first.
If you need an invoice re-sent to a corrected address, contact We Are Voice support.
Received an overdue reminder for an invoice you've already paid
We Are Voice sends overdue reminders automatically. Occasionally these can be sent in error when a payment has been received but not yet matched in the system.
If you receive a reminder for an invoice you've already paid:
- Reply to the reminder email or contact support directly.
- Attach or reference proof of payment (bank receipt or transaction reference).
No further action is needed on your end — the reminder will not escalate to a collections process before support has reviewed your case.
Paid an invoice twice (duplicate payment)
Contact We Are Voice support with the invoice number and details of both payments. Duplicate payments are resolved by applying a credit to your account, which is deducted from a future invoice. You will not be charged for the amount twice.
How to find your invoices and payment history
- Sign in at https://web.wearevoice.se.
- Open your group in My library.
- Go to the Subscriptions tab.
- Scroll down to the Payments and Invoices sections.
The Payments section lists all charges against your group subscription. The Invoices section lists each invoice issued. Click a payment entry to open its receipt.
How group billing works
Group billing is retroactive and monthly:
- The minimum charge covers five members and is collected at the start of the billing period.
- Members added during the period are added to the bill at the end of the period.
- Members removed during the period are credited at the end of the period.
- There is no binding period — you can cancel at any time.
When a group subscription is cancelled, the access remains active until the end of the current billing period. A final invoice covering any outstanding usage is issued at that point.