If the mobile app closes when you try to play an arrangement, or playback does not start after you tap the Play button, reducing the number of active tracks can help. This is most useful on older or lower-spec devices when an arrangement has many audio tracks.
Reduce the maximum number of active tracks
> Mobile only: The active-track limit is set in the mobile app.
- Open Profile from the bottom navigation bar.
- Tap Playback.
- Under Max enabled tracks, move the slider to a lower value.
- Open the arrangement again and tap Play.
Start with a lower value, such as 4. If playback works reliably, increase the limit gradually if you need more tracks.
Choose which tracks to play
Open the Mixer for the arrangement and tap a track name to turn that track on or off. If the maximum number of active tracks has been reached, turn off a different track before enabling another one.
If playback still does not start
Try closing and reopening the app, then make sure you are using the latest version. If the problem continues, contact We Are Voice support and include the arrangement name and your device model.