Invoices for group plans
A group plan paid by invoice shows Paid via invoice in the group's Subscriptions tab. The invoices are sent by email to the group's verified contact address.
Where the invoice is sent
Invoices go to the group's contact email, which the administrator verified when the group plan was bought. It isn't necessarily the same as the administrator's own address.
If you want the invoices to go to another address, email support@wearevoice.se and say which group it concerns and which address the invoices should go to. Support can also send an invoice again.
A payment reminder for a paid invoice
Reminders are sent automatically. If you have already paid, the payment may have arrived but not yet been matched to the invoice. Reply to the reminder or email support with the invoice number and proof of payment, for example a receipt from your bank.
An invoice paid twice
Email support with the invoice number and details of both payments. What was overpaid becomes a credit that is deducted from a future invoice.
Amounts you don't recognise
The amount depends on how many members the group had during the period, and can include adjustments when the number changed. Read How group billing works and Understand adjustments when the number of members changes.