Cancel a subscription
You cancel a subscription in the web app. Access remains until the end of the period you have already paid for, and after that no more payments are taken.
Only in the web app
Subscriptions are cancelled in the web app at https://web.wearevoice.se. A subscription bought in the App Store or Google Play is cancelled there.
Cancel your own subscription
- Click Profile and choose the Subscriptions tab.
- Click Manage on the subscription.
- Click Cancel subscription.
- The box shows Are you sure you want to cancel your subscription? and the date the subscription ends. Click Cancel subscription to confirm, or Close to go back.
The subscription now shows Ends and the date. You keep Premium until then.
Cancel a group plan
You need to be an administrator of the group.
- Open the group and choose the Subscriptions tab.
- Click Manage on the group plan and then Cancel subscription.
- Confirm with Cancel subscription.
Members keep Premium until the end of the period. Because the group plan is based on the number of members during the period, a final charge summing up the period comes when it ends. See How group billing works.
The group, its members, playlists and settings remain. There is no way to pause a group plan: cancel it and buy a new one when the group wants to start again.
Undo a cancellation
As long as the period hasn't ended, you can change your mind:
- Click Manage on the subscription.
- Click Reactivate subscription. The box shows the payment method that will be used.
- Confirm with Reactivate subscription.
The subscription then renews as usual again, without a break.
During a trial
If you don't want to pay after a free trial, you need to cancel the subscription before the trial ends. You keep access until the last day of the trial.
If you don't see Cancel subscription
- Ends and a date means the subscription is already cancelled.
- Subscriptions bought in the App Store or Google Play have no Manage button. Cancel them in the App Store or Google Play on your phone or tablet.
- Premium through a group is cancelled by the group's administrator, not by the members.