The music isn't visible or won't play
You can always search and browse the arrangements, even without a subscription. To play them, see scores and lyrics and use the mixer, you need Premium, either your own subscription or through a group. These are the most common reasons the music isn't visible or won't play.
You see the arrangement but can't play it
The player needs Premium. Without Premium, the mobile app shows a box saying it is a premium feature.
- No subscription? Subscriptions are bought in the web app. See Buy a subscription.
- Had Premium before? Check that your subscription is still active. See Subscriptions.
- Premium through a group? It only applies while the group's subscription is active and you are a member of the group. Ask the group's administrator, or see Group subscriptions.
Once the subscription has started, you may need to close and reopen the mobile app, or reload the page in the web app, before the player unlocks.
You're signed in with the wrong account
If you have several accounts, for example a private one and one your choir invited, Premium or the group may belong to the other account. Check which email address you're signed in with (in the mobile app under Profile → Account, in the web app under Profile) and sign out and in with the right account.
The music isn't available in your country
Which subscriptions, prices and arrangements you see depends on the country in your profile. If the wrong country is set, music may be missing. See Edit country.
The group's music isn't visible
- Check that you have joined the right group and that your membership has been approved. See Join a group.
- The group's music is in the group's playlists. See Group playlists.
An arrangement has disappeared
If you can no longer find an arrangement that used to be there, it has been removed from the catalogue, for example because the rights have ended. We Are Voice can't restore it. If you think it's a mistake, email support@wearevoice.se with the arrangement's name.