The sound stutters or doesn't play

Here's what you can do when the sound stutters, stops, can't be heard at all or isn't in time with the score and lyrics.

No sound at all

• Check the volume on your device and that the sound goes to the right output (speaker, headphones or Bluetooth).
• Check in the Mixer that the parts you want to hear aren't muted or turned down.
• If you can't start playback at all, or a box about a premium feature appears, see The music isn't visible or won't play.

The sound stutters or stops

Arrangements that aren't downloaded are fetched while you play. With a weak or uneven connection, the sound can stutter or stop.

• Switch to a better network, or wait until the arrangement has finished loading.
• In the mobile app: download the arrangement or playlist before you practise. Downloaded music plays from the device and isn't affected by the connection. See Download for offline use.
• Close other apps that use sound or a lot of memory, and restart the mobile app.
• In the web app: reload the page and try another browser. On a phone, Chrome works best; support for Firefox on mobile is limited.

The sound isn't in time with the score or lyrics

Wireless headphones and Bluetooth speakers delay the sound slightly, often 0.1–0.25 seconds. It shows as the highlighting in the score or lyrics running ahead of the sound. You can set an audio sync offset that removes the delay:

1. Tap Profile and then Playback.
2. Under Audio sync offset, tap Calibrate.
3. Tap Start calibration and adjust the offset until the sound and the pulse on the screen feel simultaneous.

Calibrate with the headphones or speakers you usually practise with. Tap Reset to 0 ms when you listen through the device's own speaker again.

If nothing helps

Email support@wearevoice.se with the arrangement's name, whether you use the mobile app or the web app, and which device or browser you have.

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