Clear offline files and free up space
Downloaded music and cached files take up space on your device. You can see how much and delete them when you need to free up space, or when a download seems broken.
See how much space is used
Tap Profile and then Offline. Under Storage you can see how much offline and cached data is used.
Clear the cache
The cache is files the mobile app saves temporarily when you play music that isn't downloaded, and images. Clear it first: your downloads stay.
- Tap Profile and then Offline.
- At Clear cache, tap Clear.
- Confirm with Clear.
Remove all downloads
- Tap Profile and then Offline.
- At Remove download, tap Remove.
- Confirm with Remove.
All downloaded music is removed from the device, both single songs and downloaded playlists. The playlists and your account remain, and you can download the music again when you're online.
Before you practise without a connection
After removing the downloads, the music only plays with the internet. Download what you need again before you're offline.
Remove a single download
To remove just one song or playlist, do it where you downloaded it. A song that is part of a downloaded playlist can't be removed on its own: remove the playlist's download instead. See Download for offline use.
It says the storage is full
If the device fills up during a download, the download stops. Clear the cache, remove downloads you don't need or free up space in the device's settings, and then try again.